WestfalenWIND Service (WW-Service) is rolling out CONTACT Elements for IoT as its central data platform, marking a significant step in how the company manages and scales its operations.
As part of the WestfalenWIND Group, WW-Service is responsible for maintaining and repairing wind turbines across the Paderborn region in Germany. With a growing fleet under management, the need for better oversight, system availability, and streamlined processes has become increasingly important.
To tackle rising complexity and reduce administrative burden, the company set out to replace paper-based workflows and unify its fragmented system landscape. Bringing all technical and operational data into a single, centralized platform became a top priority.
After a detailed evaluation process, WW-Service selected CONTACT Elements for IoT, citing its openness, flexibility, and scalability. The platform’s ability to integrate PLM and AI capabilities aligned well with the company’s long-term vision of building a fully connected, end-to-end digital ecosystem.
With the new system in place, WW-Service is creating a centralized data backbone that brings together assets, processes, and KPIs.
This shift supports its transition toward a more data-driven approach, where real-time insights and intelligent analytics guide decision-making. Automation plays a key role here, reducing manual workloads while improving the efficiency of operations and maintenance. It also enables a more connected work environment, giving field technicians mobile access to critical information wherever they are.
Looking ahead, the company plans to expand the platform with AI-driven features to support its back-office teams. By analyzing historical service data and operational records, these tools will help diagnose issues faster and recommend solutions for turbine faults. Thanks to the platform’s scalable architecture, these capabilities can be introduced gradually and adapted as requirements evolve.
Founded in 2009, the WestfalenWIND Group currently manages over 250 wind turbines and employs around 200 people across Paderborn and Lichtenau. Its service division plays a key role in ensuring the reliable and profitable operation of both its own turbines and those of its customers.
Leadership Comment
“CONTACT’s integrated IoT platform provides the foundation for us to make our service processes more efficient and structured, and to sustainably improve our day-to-day work. This ensures our future-readiness in a dynamic market,” says Nathanael Kühl, Project Manager at WW-Service. The company plans to operate and monitor more than 250 wind turbines using the IoT platform.
