ServiceNow and Tech Mahindra collaborate to provide Communication Service Providers (CSPs) with next-generation broadband solutions.
is covered by the partnership’s extensive vertical solutions stack, which includes network planning and construction, operations management, customer experience enhancement, and service monetization.
The collaboration is stated to unify customer service, operations, order management, and partner ecosystems for CSPs by utilizing Tech Mahindra’s netOps.now platform, a pre-integrated end-to-end solution based on ServiceNow Technology, Media, and Telecommunications (TMT) product suites.
The solution also offers cloud-native Open Source Software (OSS) platforms, AI-driven analytics, Network-as-a-Service (NaaS), and intelligent automation to optimize processes and take advantage of the rapidly expanding “Everything-as-a-Service” market. The technology will enable the CSPs to increase operational efficiency by as much as 50%, guaranteeing scalable broadband rollouts and a quicker time to market.
The collaboration accelerates digital infrastructure and makes it possible for CSPs to scale effectively, marking a major milestone in Tech Mahindra’s ongoing growth in the global broadband industry.
This solution’s transformative impact was recently demonstrated by Tech Mahindra and ServiceNow’s successful implementation for a top FibreCo in Germany. Tech Mahindra simplified the customer assurance experience, automated fulfillment procedures, and made it possible to trace the fiber rollout from beginning to end by utilizing the entire ServiceNow TMT suite.
With a 20% shorter fiber installation time and considerable order fallout reductions, this ServiceNow Platform implementation greatly enhanced operational performance. The solution has improved efficiency, expedited service delivery, and simplified execution by combining 22 legacy systems into a single, cohesive platform.
This collaboration puts Tech Mahindra and ServiceNow at the forefront of promoting digital inclusivity and seamless connectivity as the demand for broadband keeps rising. This next-generation broadband solution will revolutionize the global broadband market by opening up new avenues for growth and fostering sustainable expansion.
Leadership Comments
Atul Soneja, Chief Operating Officer, Tech Mahindra, said, “The telco industry faces increasing pressure to modernize legacy systems, streamline network management, and enhance operational agility. Our partnership with ServiceNow will address these challenges and empower broadband providers to deliver high-speed connectivity, drive digital inclusion, and create value for communities globally. With an industry-leading zero-touch broadband operations platform, we will enable customers to seamlessly address connectivity challenges across rural, suburban, and urban markets.”
Erica Volini, Executive Vice President, Worldwide Industries, Partners, and Go-to-Market, ServiceNow said, “Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we’re trying to solve. Tech Mahindra’s solutions with ServiceNow will help our customers provide the seamless experiences that their customers expect today. I am thrilled to see the continued innovation we will achieve together to help organizations succeed in the era of digital business.”
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