NORD DRIVESYSTEMS incorporates QR codes into their products to give its customers anywhere in the world rapid and simple access to sales and servicing. Time and resources are saved by using the paperless option. Additionally, this digital solution enables professional assistance from the appropriate contact person and direct contact.
“Almost all NORD production plants now pair our drive components with a QR code”, says Jörg Niermann, Marketing Manager. “Only Brazil is still on its way. With this, all important information is immediately and digitally available.” By using the QR codes, NORD customers worldwide reach their direct contact persons in their respective country organisations. The consultants speak their mother tongue and all data on the particular drive solution is directly displayed on their screen. In case of contact by telephone, the serial number of the drive component must still be provided.
NORD DRIVESYSTEMS Save Resources by Digital Documentation
“By scanning the QR code with their mobile phone, customers enter the “Digital Services” selection menu and, apart from direct contact to our service department, get further options,” Niermann adds. For example, with the serial number of their drive components, they can navigate to the drive-specific documentation and gain access to more life cycle services and information on latest products or firmware. “The paper-free and correct drive identification and documentation saves resources. Upon customer request or for your ATEX products, we will of course continue to send the documents.”
Direct Access to Individual Spare Parts Lists
Additionally, the digital service by NORD DRIVESYSTEMS offers:
- The customer a list of possible replacement parts for their specific drive solution.
- They have direct access to the myNORD customer site in addition to being able to get in touch with the appropriate sales or technical support department.
- The serial number of the drive solution is pre-programmed and is connected to all subsequent operations.
- The parameter data is stored via the NORDCON APP with NORDAC ACCESS BT.
According to its official release, the company’s future goals include growing the digital service furthermore and keeping customers updated on things like frequency inverters.
