Cisco, Splunk Accelerate full-stack observability For Enterprise

In an effort to help customers deliver more secure and effective digital experiences, Cisco and Splunk, a Cisco company, unveiled the first of their creative integrations. By combining their market-leading observability technologies, the two companies accelerate full-stack observability for the entire enterprise.

By embracing the full-stack observability journey, enterprises can leverage strong real-time analytics for quicker, more precise detection, investigation, and reaction while gaining unified visibility across any environment (on-premises, hybrid, and multi-cloud) and any stack.

Building on their recent acquisition, Cisco and Splunk have announced new integrations: Splunk Log Observer Connect for Cisco AppDynamics and Cisco AppDynamics integration with Splunk IT Service Intelligence (ITSI) and a unified observability experience for joint customers.

Customers can now instrument their whole organization and minimize blind spots thanks to Splunk’s industry-defining log analytics and cloud native observability capabilities, combined with Cisco’s unmatched network and environment visibility.

Additionally, new full-stack observability innovations were revealed, such as expanded AppDynamics Software-as-a-Service (SaaS) hosting on Microsoft Azure and a new AI Assistant for AppDynamics that provides insightful guidance and insights, enabling users to make informed decisions faster and more accurately than ever before.

Furthermore, Splunk IT Service Intelligence (ITSI) has introduced new Advanced AI, which uses machine learning and advanced AI capabilities to give IT professionals more accurate information about IT health and more exact alerts.

Customers now have unified visibility over their entire digital footprint, including both owned and unowned networks, thanks to new integrations and innovations from Cisco and Splunk. Through support for on-premises, hybrid, and multi-cloud environments, the observability experience lets businesses satisfy their specific IT environment demands.

“By bringing together Splunk and Cisco observability solutions, customers now have unified visibility across their entire digital footprint so they can detect, investigate and resolve problems faster to create a reliable, resilient experience for their users,” said Tom Casey, SVP and GM, Products & Technology, Splunk. “Having full control over their data helps them make more targeted, effective and smarter investments in their digital systems and services, allowing them to better leverage their entire digital footprint to attract more business and grow the company.”

Key announcements include:

A Foundation for a Unified Observability Journey

Improved efficiency and accuracy in troubleshooting hybrid systems spanning owned and unowned networks, as well as old and modern applications, are made possible by new unified experiences across Splunk and Cisco observability technologies.

Customers may more easily access the appropriate data thanks to the new single sign-on (SSO) credentials, which simplify and expedite common processes between Cisco AppDynamics and Splunk. As part of their troubleshooting workflow, Cisco AppDynamics users may now effortlessly migrate to relevant logs on the Splunk Platform thanks to the introduction of context-aware deep linking. This increases productivity and decreases Mean Time to Resolution (MTTR) across solutions.

Support for any environment

Customers may now benefit from a standardized strategy from Cisco and Splunk to help guarantee dependability throughout their digital estate, including contemporary cloud-native environments and classic applications. Customers can gain visibility across any environment and any stack by combining Splunk Observability Cloud for microservices environments, supported by Splunk Platform, with Cisco AppDynamics for Application Performance Monitoring (APM) for three-tier and hybrid applications. Splunk ITSI’s event correlation capabilities round out the combination. This integration consists of:

Splunk Log Observer Connect for Cisco AppDynamics: Brings together the capabilities of Cisco AppDynamics APM and Splunk Platform to provide quicker, in-context troubleshooting in both on-premises and hybrid settings. With the help of this integration, clients using SaaS and on-premises solutions may more quickly, accurately, and efficiently diagnose and resolve application performance issues by analyzing pertinent logs in a seamless manner.

Cisco AppDynamics integration with Splunk Enterprise / Splunk Cloud and Splunk ITSI: Through integration between Cisco AppDynamics, Splunk Enterprise / Splunk Cloud, and Splunk ITSI, you may lower alert noise, enhance troubleshooting, and provide exec-level visibility. Connect AppDynamics’ application metrics and events to additional Splunk Enterprise and Splunk Cloud system and service data. Utilize business service monitoring to learn how IT problems affect business KPIs and group relevant notifications to reduce alert storms. Customers of Splunk will have access to application performance and business transaction metrics and alerts from Cisco AppDynamics to have more actionable alerts, additional application context, and end-to-end visibility of IT health with updates to the technical add-on (TA) and content pack with support for AppDynamics.

Cisco AppDynamics on Microsoft Azure: Cisco AppDynamics APM services are now available on SaaS-hosted Microsoft Azure thanks to the expansion of cloud-hosted observability options, which encourages the adoption of multi-cloud strategies across additional geographies. Organizations can reduce cloud vendor lock-in, streamline workflows, and focus on what matters most with this new service, all while adhering to industry-specific regulatory standards.

Meaningful AI-driven insights for more informed decisions

Cisco AI Assistant for Cisco AppDynamics: The new AI Assistant, which is integrated into the AppDynamics Help Center, responds differently depending on the user’s level of expertise or skill set thanks to generative AI technology and customisable personalities. With useful advice and insights at their disposal, users may make wise decisions more quickly and precisely than in the past.

Advanced AI in Splunk IT Service Intelligence (ITSI): Leverages advanced AI and machine learning capabilities to help teams quickly and easily configure and implement dynamic, adaptive thresholds, manage and optimize configurations, and proactively surface insights into the health of ITSI knowledge objects, such as KPIs, services and entities. The Configuration Assistant in Splunk ITSI provides a centralized console that helps IT administrators maintain accurate alerting by providing insights into outdated threshold models and optimizing those with a guided remediation, helping to reduce false positive alerts.

“Now, with Cisco and Splunk, you get the strength of Cisco AppDynamics and Splunk Observability, powered by Generative AI, offering customers a comprehensive opportunity to achieve Observability for the whole enterprise,” said Stephen Elliot, Group Vice President & Analyst, IDC.

“We are proud to have Cisco as our digital partner in our comprehensive observability framework. This collaboration continues to propel our efforts to improve customer satisfaction and foster long-term loyalty,” said Dan Field, Director, Platform and Network Engineering, United Airlines.

Availability

• Single Sign-on and Log Observer Connect for Cisco AppDynamics, part of the preview of the Unified Observability Experience, will be generally available in Q3CY24.
• The updated Splunk TA for AppDynamics and Splunk ITSI App for Content Packs (with support for Cisco AppDynamics) will be generally available on June 14, CY24.
• Cisco AI Assistant for Cisco AppDynamics will be generally available Q3CY24.
• Cisco AppDynamics will be SaaS hosted on Microsoft Azure in Q3CY24.
• The Configuration Assistant, which is a part of Advanced AI for Splunk ITSI, is generally available.

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